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Susan Brown

Director, Strategy & Innovation,

Deloitte Digital

Susan has more than 20 years’ experience in digital transformation, working within government and Tier 1 enterprises. As the Director of Strategy & Innovation at Deloitte, Susan enables organisations to develop a digital strategy that takes advantage of design, technology and business assets. She drives digital initiatives across areas including innovation, process optimisation, new market exploration, customer intelligence, use of insights, customer experience, new products and services, collaboration and new products.

Digital experience projects she has led include:

  • Head of Customer Experience and Studio at Telstra, running the day to day operations of a 200 person design and production team for all customer facing digital assets
  • Led several projects at a university over an 18 month period that included strategy, design and delivery of the enrolment and student experience platform for the university’s on and offshore students. Leading a multi-disciplinary team delivering over multiple phases.
  • Part of a diverse team at a logistics firm, using extensive user research to define a digital strategy to engage employees from interview, on-boarding, training through to end of service

Susan is passionate about designing and developing innovative digital solutions. She is the Managing Director of Girls in Tech Australia, providing support and development for women in IT, working closely with the digital and start-up community.