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Can you Enhance Consumer Experience with
Fast, Easy, Secure Payments?

Starbucks Mobile Order & Pay, Amazon Cash – Fast-moving merchants are implementing targeted payments acceptance strategies to win the loyalty and engagement of connected consumers. But with rapidly evolving transaction technologies, regulations, security risks and emerging payments industry leaders, adopting the newest payment options can be a challenge. How can retailers develop a digital payments strategy that aligns with consumer needs while balancing security and operational costs?

Can you analyse consumer demographics, trends, attitudes, pain points?
Do you know the latest transaction ecosystem, technology stack, payment options?
Can you enhance customer experience in managing payments operations?
Are you able to evaluate your payment processing cost and revenue model?
Can you secure payments with technical, business process, governance controls?

Join this 2-day workshop to acquire tactics to implement effective, secure and future-proof digital payment acceptance solutions for your consumers. Hear predictions on up-and-coming digital payments and learn how to evaluate market readiness and consumer needs to offer the right payment options. Gain insights from expert recommendations on how to integrate e-commerce, social media and fintech startup platforms with existing payment processes. Hear best practice sharing on chargebacks, customer account management and service function to provide true omni-channel service. Learn how to comply with latest regulations, industry standards and examine case studies to employ key security processes and technologies in securing payments.

Programme Highlights

Which Payment Methods to Offer?

Mobile, wearables, social media, stored value accounts, digital cash

Analysing Consumer Trends & Pain Points

Preferences? Key concerns? What are competitors doing for their customers?

Building your Payments Platform

Payments portfolio, transaction ecosystem diagram, platform technology stack

Managing Payments Operations

How to minimise costs, lost sales, customer attrition and friction?

Designing Core Payments Processes

Customer payments lifecycle, initiating transactions, exception handling

Securing Payments – Risks, Compliance, Trust

Overcoming phishing, social engineering, unlimited operations and more

Implementing a Risk Management Strategy

Assessing threats and vulnerabilities, applying layered controls

Examining Asia Pacific Case Studies

Companies’ adoption of – Alipay, WeChat Pay, Apple Pay, QR, 3D Secure 2.0

Workshop Leader


Tom Wills,
Director, Ontrack Advisory

Tom Wills is an executive advisor on fintech product and platform strategy as well as risk, fraud, cyber security, identity and regulatory compliance in the payment systems and e-commerce sectors. Over 30 years’ experience as a product developer, security practitioner, industry analyst and entrepreneur bring him unique insight into what works and what doesn’t in building high-trust digital commerce environments. Tom has guided organisations including Visa, Bank of America, Wells Fargo Bank, Unionbank of the Philippines, Intuit, Verifone, Richemont, the US Department of Homeland Security—and numerous startups—to design, build, and secure their mission-critical platforms and ecosystems.

Tom is an advisory board member for Bankinfosecurity.com as well as fintech startups Kashmi, TenX, Jumper.ai, CherryPay, Holla, Kite Cash and MobiCart, and an active mentor for the Startupbootcamp Fintech and Get2Volume venture accelerators in Singapore. Tom has also lived and worked in the US, UK, UAE, Philippines and Dominican Republic.

What Past Delegates Have Said

“Liked the analysis on payment and security issues, learning new trends – Echo, Apple Pay etc.”

“The workshop leader is an expert in payments so he is the perfect source of insight, knowledge. Very helpful and addressed the problems and solutions

“Liked studying different PSP types, security technology and transaction technologies

“The materials are relevant. Structured and comprehensive on topics presented”

Benefits of Attending

  • Learn different form factors, transaction captures, delivery channels and predict which are expected in the near future

  • Evaluate your market readiness (technology, network, regulatory infrastructure) to support your offering of digital payments

  • Analyse consumer concerns, preferences, financial inclusion levels, affordability and usage of consumer technologies

  • Understand contextual payments, the payments supply chain, authentication processes to build your payments platform

  • Draw insights from successful platforms (Alipay, WeChat, Apple) and how to integrate them with core business processes

  • Adopt best practices in onboarding, adding payment methods, funding, profile management and customer service

  • Examine challenges in payment method selection, checkout, shopping cart abandonment and transaction exceptions

  • Identify the "musts" of omni-channel payment services – Single customer view, lifelong customer relationship management

  • Gain in-depth understanding on critical compliance, risk management, security considerations for accepting digital payments

  • Find out how to comply with regulations and industry standards (AML/KYC, PDPO, PCI DSS, ISO 27000, FIDO authentication)

  • Hear how to build consumer trust against cyber threats, identity fraud with authentication, authorisation, transaction monitoring

  • Design a risk management and security program for your payments operation (threat assessment, security technologies, controls)

Who Should Attend

This workshop is designed for merchants or retailers in the payments value chain. This includes executives from:

  • Systems/Operations

  • Product, Application, Digital Experience, Interactive Services Development

  • IT

  • Finance

  • Marketing & Sales

  • Strategy & Innovation

To register, click here

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