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WORKSHOP OVERVIEW

 

Is your EA/PA Taking Ownership to become your Trusted Business Partner?

The demand on your time and energy has escalated quickly in today’s complex business environment. You need an effective EA/PA to enable you to focus on organisational challenges by managing your schedule and workload with consistency, reliability and accuracy. He/She anticipates your needs, achieves stakeholder cooperation and makes decisions on your behalf. As you lead the business to greater heights, your EA/PA is your right hand that helps you to propel your company’s success.

Does your EA/PA Deliver Efficiency & Value Add?

This stimulating 2-day workshop will equip your EA/PA with a practical toolkit to accelerate his/her performance to become a proactive, strategic and trusted business partner. Led by Tanya Menzel, a former EA to the CEO of a retail and investment firm, experienced in facilitating trainings for MNCs in Asia, Australia, Europe and Middle East, your EA/PA will pick up best practices in time and workload management, influencing strategies, self-leadership and team effectiveness, conflict resolution, assertiveness and persuasive messaging. He/She will walk away with a renewed passion and commitment, inspired to achieve a higher professional standard to maximise your work efficiency.

Unique Features

  • Personalised, step-by-step solutions to overcome real life challenges EAs/PAs face

  • Interactive & practical case studies, role plays, group discussions, writing activity

  • Receive a certificate of completion at the end of the 2 day workshop

  • Experience sharing with fellow EAs, PAs, admin professionals

Workshop Leader

 

Tanya Menzel,
Director, Learning and Development Consultant, Speak Ltd

Tanya Menzel has more than 10 years international experience in a variety of functions including Training and Development, Communications, Executive Support and Human Resources. She delivers hands-on, personalised programs in communication, team building, leadership and management skills. Tanya has been training employees of all levels, from administrators to senior management, driving tangible business results. Some of the clients Tanya has worked with include Shell, Cathay Pacific Airways, Salvatore Ferragamo, China Light and Power (CLP), Ermenegildo Zegna, Burger King, The American Club, Marks and Clerks, Alliance Bernstein, Hands on Hong Kong, TCC Global, Make a Wish Foundation and Po Leung Kuk.

Tanya began her career as a highly successful Executive Assistant to the CEO and Chairman of a retail and investment firm. Later on she became the Project Manager and Director of Communications, overseeing the Marketing Communications team. She brings her experience and know how to every session, delivering programs with a customised approach for maximum learning.

Tanya is accredited in Mastery of Deep Facilitation, Action Learning, Appreciative Inquiry, MBTI, Jigsaw@Work, CBT and she has a TEFL certificate. She is an experienced facilitator, having delivered skills based courses in Australia, the Middle East and Europe, before settling in Asia.

Programme Highlights

Time & Workload Management

Prioritising, multi-tasking techniques

Assertiveness

How & when to say no

Dealing with Difficult People

Conflict management, common challenging situations

Adapting to Communication Styles

Cross cultural communications, anticipate behaviours

Influencing & Negotiation

6 step model of ‘influencing without authority’

Self-Leadership

Goal setting, critical thinking, decision making

Persuasion & Email Writing

Practice email writing, receive feedback & editing tips

Team Management

Collaboration for problem solving, delegation

Benefits of Attending

  • Maximise time efficiency by overcoming barriers to successful time and workload management

  • Negotiate to achieve win-win situations and discover the impact of culture differences on negotiation

  • Question to clarify doubts! Understand the elements of powerful questioning and its applications

  • Lead by example and acquire effective people management skills to motivate and inspire teams

  • Improve channels of communication to understand the boss’ directions and expectations

  • Communicate in a clear, concise and timely manner to proactively support the boss

  • Craft a persuasive email based on tactics, communication styles and influencing strategies

  • Pick up assertive communication techniques to protect the interest of the boss

  • Assess 5 conflict modes to best deal with difficult situations and challenging personalities

  • Network and pick up best practices from other EAs/PAs in the same industry

  • Practice how to present with confidence, assigning tasks to others, asking and building on questions

  • Obtain practical techniques and solutions to take back to the office & implement for improved performance

Past Delegates' Testimonials

“It was never a dull moment as she kept us on the toes with hands-on exercises and group work!”

“I liked that there was always time for our individual problems and questions.”

“Tanya's training courses are always relevant and interesting. They are high energy and involve everyone. Tasks are arranged in a way that build on skills and allow for further discussion. Sessions are positive and supportive and colleagues leave their training sessions with new knowledge, experiences and passion to bring this into their work.”

“Through the role play and exercises to learn the skills, it is very useful and through the exercises, it is easy to get the message.”

To register, click here

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