Super Early Bird Fee

Register and Pay
by 8 Jun '18

Early Bird Fee

Register and Pay
by 6 Jul '18

Regular Fee

Register and Pay
after 6 Jul '18

$1,599.00(USD) $1,799.00(USD) $1,999.00(USD)

Group Discount! Enjoy 10% off when you register for 3 or more
For groups of 3, 4th comes for free

  1. Super Early Bird and Early Bird promotion: Discount will only be valid if payment is received by stipulated date.
  2. Group Discount only applies to registrations from the same company registering at the same time, issued in a single invoice and of the same billing source.
  3. Only corporate registrations will be accepted.
  4. Bank charges & taxes are to be borne by registrants, if applicable.
  5. Full payment is mandatory upon registration for admission to the event.
  6. Walk-in delegates will only be admitted on the basis of space availability and with immediate full payment.
  7. Fee includes lunch, refreshments and documentation.
  8. To enjoy applicable corporate room rates, please quote “Pacific Conferences Corporate Rate”
  9. The organiser reserves the right to make any amendments that it deems to be in the interests of the event without any notice.
  10. Any information provided by registrants will be used for the primary purpose of event administration and upcoming events updates. For more information, please visit:


A replacement is welcome if you are unable to attend. A full refund less 10% administrative charge will be issued for cancellation received in writing by 6 Jul 2018. A 50% refund and a set of documentation will be issued for cancellation received by 13 Jul 2018. Regrettably, no refund will be issued for cancellation received after 13 Jul 2018 or for “no show” participant. You will however receive a set of documentation.

Latest Digital Payment Trends, Applications, Risks

Cashless payments are taking flight in Asia. From the recent launch of QR code payments in Hong Kong (by JETCO) and Singapore (by NETS) to Apple Pay, Android Pay, Samsung Pay, Alipay, WeChat Pay, consumers are lured by the ease and convenience that new payments offer. But with rapidly evolving transaction technologies, regulations, security risks, and operational costs, adopting next generation payments can be challenging for merchants.

What are the latest payment market trends and technologies?
What are the adoption risks, security challenges and constraints?
Which new solutions are suitable for my business?
How do I future-proof payment solutions?

Enhance Consumer Experience with Fast, Easy, Secure Payments

Join this workshop to gain in-depth insights into newest digital payment trends and implement effective and secure payment methods aligned with consumers’ preferences. Examine how to evaluate market readiness and consumer behaviour to offer the right payment options. Leverage latest payment technologies to build a payments platform tailored to your organisation. Learn key processes and technologies to manage payment risks, ensure compliance and secure transactions. Hear best practices on chargebacks, customer account management and more to optimise customer experience.

Programme Highlights

    • The digital customer – Which payment methods to offer?
    • Building your payments platform in the era of next-gen payments
    • Managing payments operations – Enhancing CX and omnichannel service
    • Securing payments – Managing risks, ensuring compliance, building trust

    Interactive Hands-On Exercises

    • Evaluate your market’s readiness to support your organisation in offering digital payments
    • Analyse and understand your customer base: Demographics, trends, attitudes, pain points
    • Build a high-level consumer payments platform for your organisation
    • Design a set of core processes to maximise profitability while minimising costs and customer attrition
    • Plan a risk management and security programme for your payments operation
    • Develop a comprehensive payments strategy for your organisation

Benefits of Attending

  • Identify critical considerations to arrive at the best set of payment choices to offer
  • Compare payment methods: Service delivery channels, funding methods, support ecosystem
  • Evaluate form factors and customer interfaces of cards, mobile wallets, in-app payments etc.
  • Assess the availability, affordability and usage of consumer technologies: Smartphones, wearables
  • Reference successful platforms Alipay, WeChat, Apple, Amazon to develop a digital business model
  • Acquire authentication processes to balance customer experience and security with minimum friction
  • Examine where payments fit into the customer journey and the evolution to contextual payments
  • Analyse the customer payments lifecycle: Onboarding, funding, profile management
  • Master the “musts” for omnichannel payment services: Single customer view and lifelong CRM
  • Find out the causes of negative CX and how to minimise shopping cart abandonment
  • Understand the latest laws, regulations and industry standards to ensure compliance
  • Acquire key security processes and technologies to secure transactions and build consumer trust

Workshop Leader

Tom Wills


Ontrack Advisory

CP6-Ontrack Advisory2


Tom Wills is an executive advisor on platform-based business/technology models in the payment systems and e-commerce sectors, specialising in digital identity, blockchains, cyber security, financial crime mitigation and regulatory compliance. Over 25 years’ experience as a product developer, industry analyst, entrepreneur and security practitioner brings him unique insight into what works and what doesn’t in building high-trust digital platforms.


Tom has guided organisations including Visa, Bank of America, Wells Fargo Bank, Unionbank of the Philippines, Intuit, Verifone, Richemont, the US Dept of Homeland Security—and numerous startups—to design, build, and secure their mission-critical platforms and ecosystems.


Tom serves as an advisor to startups TenX, Deep Labs, Kite Cash, CherryPay, HollaPay and Kashmi, as well as and the PayExpo global conference series. Tom is an active mentor for the Startupbootcamp Fintech venture accelerator in Singapore.

What Past Delegates Have Said

Liked the analysis on payment and security issues, learning new trends – Echo, Apple Pay etc.

The workshop leader is an expert in payments so he is the perfect source of insight, knowledge. Very helpful and addressed the problems and solutions

Liked studying different PSP types, security technology and transaction technologies

The materials are relevant. Structured and comprehensive on topics presented

Who Should Attend

Merchants in the payments value chain including senior executives from:

  • Finance
  • Systems (Financial, Security Access Management, Analyst)
  • Development (Product, Application, Digital Experience, Interactive Services)
  • IT
  • Strategy & Innovation
  • Marketing
  • Sales
  • Engineering


  • Session 1: The Digital Customer — Which Payment Methods to Offer?

    Visa, Alipay, Apple Pay? Debit and credit cards, bank transfers, Bitcoin? Payment via mobile, wearables, desktop PC? Does your market have the necessary technology, service and regulatory infrastructure for you to offer advanced digital payments? Examine key considerations to arrive at the best set of payment choices to offer.

    • How to analyse any payment method and determine the available payment acceptance options in your market:
      • Parties to the transaction — B2C, B2B, etc.
      • Form factors and customer interfaces — Cards, mobile devices (smartphones, tablets, wearables, smart voice assistants, mobile wallets, social media, in-app payments, browsers)
      • Service delivery channels — Face-to-face, online/mobile, O2O (online-to-offline)
      • Business model — Digital transaction supply chains and who gets paid for what
      • How and when value is transferred in a payment — Directly or indirectly, immediately or deferred
      • Risk management — How a transaction is authenticated and secured against fraud and cyber threats as well as regulatory non-compliance
      • Funding methods — Bank accounts, credit or stored value accounts, digital or physical cash
      • Support ecosystem — Network services (broadband, wireless), payment services (schemes/brands, switches, clearinghouses), technology providers and regulatory environment
    • How to determine the right payment options to offer your customers:
      • Knowing who your customers are and their concerns and preferences in payments
      • Available global and domestic payment schemes in your market
      • Availability, affordability and usage of consumer technologies — Smartphones, wearables, etc.

    Team Exercise:
    Evaluate your market’s readiness to support your organisation in offering digital payments:

    • Which payment options are realistically available for you to offer?
    • Which ones can be expected in the near future?

    Team Exercise:
    Analyse and understand your customer base:

    • Who are your customers, and what do they care about when it comes to payments?
    • Demographics, trends, attitudes and pain points
    • What are your competitors doing for their customers?
    • With all these in mind, what specific payment options will you offer your customers?
  • Session 2: Building your Payments Platform in the Era of Next-Gen Payments

    With e-commerce, social media giants (Alipay, Apple, Amazon and WeChat), and fintech startups redefining the payments landscape, how will payment services work in this new environment and how should they work with other core business processes?

    Understand the interfaces of next-generation payments platforms, how they all fit together and how to build your payments platform.

    • Designing your organisation’s payments platform:
      • Your digital business model (with reference to successful platforms such as Alipay, WeChat, Apple, Amazon and others in addition to legacy platforms)
      • Where do payments fit in your overall customer journey? Examine the evolution to contextual payments
      • The payments supply chain and technology stack — Front end, back end, connectivity to external partners, multichannel vs. omnichannel
      • Authentication processes to balance CX (customer experience) and security with minimum friction
      • Using artificial intelligence (AI) to create a superior CX and minimise fraud

    Team Exercise: Using examples provided, design a basic (high-level) consumer payments platform for your organisation following a strategy from the results of Session 1 exercises.

    Outputs include:

    • Your portfolio of selected payment options
    • Diagram of your transaction ecosystem/supply chain
    • Diagram of your platform technology stack (consumer front end and server back end)
    • Articulation of your payment processing cost and revenue model
  • Session 3: Managing Payments Operations — Enhancing Customer Experience (CX) & Omnichannel Service

    Beyond originating transactions and receiving funds, gain an in-depth understanding of the key processes involved in both “normal” payment transactions and exceptions. Understand chargebacks, customer account management and service function with an emphasis on true omnichannel service capability and positive CX.

    • The customer payments lifecycle — Onboarding, adding payment methods, funding (for stored value accounts), profile management, customer service
    • The two “musts” for providing omnichannel payment services — A single customer view and lifelong customer relationship management
    • Initiating transactions — Payment method selection and checkout
    • Exception handling — Dealing with commercial disputes, chargebacks, fraudulent transactions
    • Causes of positive or negative CX — Considerations to minimise shopping cart abandonment, transaction exceptions, and unnecessary contact with the call center

    Team Exercise: Design a set of core processes from among those explained with the objective to maximise profitability from your payments operations, while keeping costs, lost sales and customer attrition resulting from friction and unnecessary exceptions to a minimum.

  • Session 4: Securing Payments – Managing Risks, Ensuring Compliance, Building Trust

    AML (anti-money laundering), KYC (know-your-customer), consumer privacy and data breach laws — Which ones do your organisation need to comply with? What about PCI DSS and other industry standards? What are the key fraud and cyber security threats against payment services, and how can you defend against them?

    Acquire an in-depth understanding of critical compliance, risk management, and security considerations for accepting digital payments.

    • Ensuring compliance with:
      • Laws and regulations — AML/KYC rules, PDPO (Hong Kong), PDPA (Singapore) and others
      • Industry standards — PCI DSS, ISO 27000, SSAE 16 (formerly SAS 70), FIDO authentication and others
    • Securing transactions and building customer trust:
      • Cyber fraud and identity theft — Phishing, social engineering, new account fraud, account takeover fraud, unlimited operations, and other security threats
      • Assessing and mitigating risks in the payments ecosystem
      • Key security processes — Authentication (with emphasis on biometrics), authorisation, transaction monitoring
      • Key security technologies — NFC (near-field communication), HCE (host card emulation), TEE (trusted execution environment) and others

    Team Exercise:
    Design a risk management and security program for your payments operation:

    • Assess threats and vulnerabilities for the payments platform you developed in Session 2
    • Articulate a risk management strategy emphasising layered controls including technical, business process and governance controls
  • Session 5: Final Team Exercise

    Bring together all the knowledge and skills you’ve gained over the past two days by designing a comprehensive payments strategy for your organisation.