Super Early Bird Fee
Register and Pay
by 27 Sep ’19
Early Bird Fee
Register and Pay
by 25 Oct ’19
Regular Fee
Register and Pay
after 25 Oct ’19
Singapore-registered companies (fees include 7% GST) $1,278.65 (SGD) $1,385.65 (SGD) $1,492.65 (SGD)
Non Singapore-registered companies $1,195 (SGD) $1,295 (SGD) $1,395 (SGD)

 

Group Discount!
Enjoy 10% off when you register for 3 or more OR
For groups of 3, 4th comes for free

IMPORTANT NOTES
  1. Super Early Bird and Early Bird promotion: Discount will only be valid if payment is received by the stipulated date.
  2. Group discount only applies to registrations from the same company, attending the same event in the same country location. Delegates must register at the same time and be of the same billing source. Only a single invoice will be issued.
  3. Only corporate registrations will be accepted.
  4. Bank charges & taxes are to be borne by registrants, if applicable.
  5. Full payment is mandatory upon registration for admission to the event.
  6. Walk-in delegates will only be admitted on the basis of space availability at the event and with immediate full payment.
  7. Fee includes lunch, refreshments and event documentation.
  8. The organiser reserves the right to make any amendments that it deems to be in the interest of the event without any notice.
  9. Information provided will be used for event administration and updates on upcoming events. For more details, please visit: http://www.conferences.com.sg/personal-data-protection-statement/

CANCELLATION & REPLACEMENT

A replacement is allowed if registered participants are unable to attend. For cancellations received in writing before 25 Oct 2019, a full refund will be given with a 10% administrative charge. For cancellations received in writing before 4 Nov 2019, a 50% refund will be given together with the event documentation. There will be no refunds for cancellations received after 4 Nov 2019 or “no show” participants. However participants will receive a copy of the event documentation.

Can you build a Successful Partnership with your Executive?

We understand today’s pressures of an Executive Assistant.
You need to learn how to make strategic decisions independently.
You need to manage multiple bosses and juggle conflicting priorities.
You need to be productive and efficient without dropping the ball.
You need to be assertive to gain action from others without offending.

A high performing assistant has emotional intelligence, strong communication skills, prioritises tasks strategically and understands the strategic direction of the business.

Develop Critical Communication & Strategic Skills to be a High Performing Assistant

Join this 2-day interactive workshop to acquire practical skills to become a strategic asset to your Executive. Learn how to adapt to your Executive’s communication style and build a successful business partnership. Develop effective communication strategies including assertive techniques to manage challenging behaviours. Discover how to practice strategic time management and adopt project management, decision making and problem solving skills to make strategic decisions independently.

Don’t miss the opportunity to challenge yourself to fulfil your potential, build confidence and credibility within your organisation!


Unique Features

    • Led by Lindsay Taylor from UK, a former EA to the CEO and accredited IAM (Institute of Administrative Management) trainer
    • Real business solutions that you can take back to the office and implement immediately
    • Group activities based on real-life challenges and scenarios EAs/PAs face
    • Receive a certificate of completion at the end of the 2-day workshop
    • Experience sharing and networking with fellow EAs, PAs, admin professionals

    Practical Solutions to Real-Life Challenges EAs/PAs Face

    • Working with multiple Executives with competing views
    • Adapting to a new Executive
    • Making business decisions on behalf of your Executive
    • Keeping control of your Executive’s emails
    • Tactfully rejecting requests without offending
    • Gaining action from others to meet deadlines
    • Obtaining critical information from your Executive
    • Clarifying ambiguous information from your Executive
    • Communicating with Executives of different nationalities and culture
    • Building credibility to transition from business support to strategic business partner

    Acquire Effective Frameworks and Methods

    • Think like your Executive using “The Management Pyramid”
    • Understand The Communication Model and communicate with IMPACT
    • Adopt the AIDA Model to deal with challenging situations
    • Apply the Prioritisation Matrix to your workload
    • Implement the Simplex Process for problem solving
    • Apply The 6 Thinking Hats® to promote lateral thinking
    • Develop a problem solving and decision making toolbox including OODA, ORAPAPA

    Benefits of Attending

    • Understand your Executive’s expectations of you
    • Employ questioning techniques to clarify instructions from your Executive
    • Create and maintain rapport with colleagues from all levels
    • Evaluate the benefits and limitations of different communication modes
    • Develop strategies to overcome barriers to communication
    • Acquire techniques to say “no” professionally without offending
    • Build a portfolio of influential phrases and language
    • Distinguish between urgent and important tasks
    • Identify time bandits and strategies to overcome these
    • Change limiting beliefs to promote self-confidence and positivity
    • Apply proven goal-setting methods to achieve goal success
    • Successfully define, plan, execute and evaluate a project
    • Combine logical and lateral thinking to make effective decisions
 

Workshop Leader

Lindsay Taylor

Director,

Your Excellency Limited, UK

Your Excellency Logo 2

 

Lindsay Taylor is a multi-award winning author, global trainer and coach based in UK. Lindsay has trained professionals from a diverse set of sectors and industries worldwide. Lindsay is renowned for her high-energy, fun and practical training sessions that provide instantly useable skills and learning for the busy Executive PA who strives to be the most effective and efficient.

 

Her most prestigious clients include Coca-Cola, Shell, AOL, PricewaterhouseCoopers, AstraZeneca, Henkel, Royal Bank of Scotland, Savills, O2, Telefonica, Jumeirah Hotel Group, Bank of America Merrill Lynch, Marriott Hotels, Atkins, Waitrose, BaE, Paradigm/Astrium, Eddie Stobbart, Yazaki, Barclays Capital Services and more.

 

Lindsay spent 10 years as an Executive Assistant in organisations in the UK and USA, including Transamerica Corporation. Lindsay’s responsibilities have been at CEO level and have included international conference and event organisation and leading large teams of administrative/secretarial staff. Lindsay implemented effective office systems to ensure their smooth and efficient running.  She understands the diverse skill sets required of a high performing Executive Assistant.

 

Lindsay is the author of award winning publication “A-Z Pearls of Wisdom for Executive PAs”.  She is a preferred training provider with The IAM (Institute of Administrative Management), one of the oldest professional bodies for business and administrative managers in the UK. Lindsay is passionate about raising the profile of the EA profession and delivers IAM accredited training and qualifications with a focus on leadership skills that enable her clients to progress in their careers.

Past Delegate Testimonials

It was a very engaging workshop, I was listening intently from the start - not wanting to miss any detail. I picked up many learning points, which I could directly apply when I got back to the office. Very eye-opening and life-changing! It was indeed a fun time of learning, and I did not notice time pass by so quickly. Lindsay really knows her stuff, and I'm very confident to recommend her.

Thank you very much for delivering a thoroughly detailed and well planned course which kept me engaged throughout. Honestly, it was one of the best courses I’ve attended in some time and it was all down to your execution!

I had the pleasure of attending one of Lindsay's workshops.....an enjoyable, interactive and fascinating experience. I have already been able to make use of what I learned. I would definitely more than recommend Lindsay and Your Excellency to give you a training experience that is out of the ordinary.

Who Should Attend

Personal Assistants, Executive Assistants, Secretaries, Admin Managers, Officers, Coordinators, Administrators, Office Professionals

 

Agenda

  • Registration: 8.30am • Workshop: 9.00am – 5.00pm
    Morning, afternoon refreshments & lunch will be served at appropriate intervals.

  • Session 1: Building a Successful Partnership with your Executive

    • Understand the expectations of your Executive
    • Identify the key responsibilities and skillsets required of a high performing EA
    • Examine how your efficiency contributes to the overall success of your organisation
    • Think like your Executive using “The Management Pyramid”
    • Identify your preferred communication style
    • Adapt to your Executive’s communication style
    • Employ effective questioning techniques to clarify instructions from your Executive

    Activity: Identify strategies to overcome the challenges of

    1. Working with multiple Executives with competing views
    2. Working with a new Executive
    3. Working with Executives of different nationalities and culture
    4. Clarifying ambiguous information from your Executive
  • Session 2: Impactful Verbal & Written Communication

    • Understand the key elements of communication
    • Create and maintain rapport with colleagues from all levels
    • Hone your active listening skills
    • Understand The Communication Model
    • Identify barriers to communication and develop strategies to overcome these
    • Choose the best structure for your communication – in person and in writing
    • Evaluate the scope, benefits and limitations of different modes of communication
    • Communicate with IMPACT

    Activity:  Discuss and identify best practice for working in a digital age and keeping control of your Executive’s emails

  • Session 3: Assertive & Influencing Skills

    • Differentiate between aggressive, passive and assertive communication
    • Apply the key elements of communication to assertiveness
    • Implement the AIDA Model when faced with challenging behaviours and situations
    • Maintain work boundaries and say “no” in a professional manner without offending
    • Build a portfolio of influential phrases and language

    Activity:  Apply assertive techniques and influential language to scenarios to:

    1. Tactfully reject requests
    2. Gain action from others to meet deadlines
    3. Obtain critical information from your Executive
  • Learning Consolidation for Day One
  • Session 4: Workload Management

    • Distinguish between urgent and important tasks to achieve maximum efficiency
    • Apply the Prioritisation Matrix to your workload
    • Identify time bandits and strategies to overcome these
    • Be aware of the 4 spheres of personal energy
    • Understand how to renew your personal energy to maintain wellness in the workplace

    Activities:

    1. Apply the Prioritisation Matrix to your workload
    2. Identify best practice for managing your energy
  • Session 5: Self Leadership & Building Confidence

    • Conduct a Personal SWOT
    • Change limiting beliefs to promote self-confidence and positivity
    • Use motivational language to identify and achieve your outcomes
    • Apply proven goal-setting methodology to ensure successful achievement of your goals

    Activity: Discussion and identification of how to build credibility and transition from business support to strategic business partner

  • Session 6: Project Management Skills

    • Understand the characteristics of a project
    • Be familiar with the project life cycle
    • Implement project management skills to define, plan, execute and evaluate your project

    Activity: Case Study: Put your newfound project management skills into practice as you Define, Plan, Execute and Evaluate

  • Session 7: Decision Making & Problem Solving

    • Understand The Simplex Process
    • Combine logical and lateral thinking to solve problems and make effective decisions
    • Develop a Problem Solving & Decision Making toolbox including OODA, ORAPAPA and The 6 Thinking Hats®
    • Make business decisions on behalf of your Executive

    Activity: Apply The 6 Thinking Hats® to scenarios to promote lateral thinking

  • Learning Consolidation for Day Two
  • Personal Action Plan: Identify what you will put into practice